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FAQs

Why is it called My Soda Australia?

My Soda Australia is about embracing what makes you, uniquely you! The tiny effervescence bubbles in a Soda drink are unique and ever changing, just like the traits that shape our personalities and who we are. Let’s encourage each other's individuality and embrace our differences. Life is too short for boring! 

Are your products Cruelty free and vegan?

Yes! We love and respect our furry friends and never test on animals or use animal derived ingredients - not now, not ever. All our products are vegan-friendly our partners and suppliers must also comply with our strict standards.  

What are your bottles made from?

Our bottles are made with recycled plastic.

Are your bottles recyclable?

Yes, 100% recyclable.

How do I recycle my refill pouches while REDcycle is temporarily unavailable?

Unfortunately, the REDcycle program we have partnered with has stopped its soft plastic recycling scheme. We are currently seeking alternative solutions for community soft plastic recycling which we will share as soon as possible. In the meantime, please visit https://recyclingnearyou.com.au/ which allows you to search for specialised recycling services for soft plastics within your local council. We appreciate your support during this challenging time and by continuing to purchase and refill My Soda products you contribute to helping us reduce plastic waste by 80% on each refill purchase.

Where are your bottles made?

Our bottles are made in Dandenong VIC, Australia.

What is the PH level of your Shampoo and Conditioners?

Shampoo PH level range is 4.75 – 5.25 and Conditioner PH level range is 4.0 – 4.5.

Where do you source your ingredients from?

We source our ingredients from Australia and other parts of the world, where we can ensure the ingredients are of the best possible quality, largely dependent on climate and supply. Not all ingredients are able to be grown in Australia.

Do your products contain palm oil?

We do not use palm oil as an ingredient in our products however some of our ingredients are derived from palm kernel oil as we believe this is the best alternative to petrochemicals. 

We understand there have been a lot of issues with irresponsible sourcing of palm oil, but we strive to ensure our palm derived ingredients are responsibly sourced. In line with our environmental and social responsibility criteria, we require full traceability in our palm oil and palm kernel oil sourcing back to the plantation. We are committed to ensuring our sourcing goes a step above and beyond RSPO certification to guarantee that our ingredients are not linked with deforestation and/or human rights issues and violations.

We have partnered with a non-profit organisation called Earthworm, enabling us to fully trace the source of our palm derived ingredients through our supply chain. Earthworm focus on products and supply chains to bring about more responsible sourcing, helping communities and working on the ground with the producers to find pragmatic solutions and improve practices.

Why is Sodium Benzoate an ingredient in your products?

Sodium Benzoate is a preservative that stops bacteria and mold growing in products.  There is no need to be concerned about this ingredient as you will find many cosmetics contain this and is approved for use in rinse off and leave on cosmetics.

Are your products grey water safe?

Low sodium levels and undetectable phosphates in our products make it grey water safe. Our products are biodegradable, and do not contain any ingredients that are toxic to plants.

Do your Shampoo & Conditioners include Silicones?

Yes, however Silicone isn’t a toxic chemical and is safe to apply to your hair. We use this in our products as it's one of the most effective ingredients for taming frizz, locking in moisture, and adding shine. Silicones work really well to soften the hair and are non-toxic to plants, meaning they are grey water safe.

What fragrance is in your Shampoo & Conditioner?

Unfortunately, we are unable to disclose our beautiful smell of our products as this is a secret of our third-party suppliers. However, we can tell you that our Fresh and fruity top notes will instantly transport you to a virtual tropical island!

Where can I purchase your products?

Our range is available in Australia exclusively at Woolworths instore and online.

Is your shampoo considered colour safe?

Our Shampoo & Conditioners contain no harsh detergents are plant based and naturally derived and safe for colour and treated hair, however depending on your hair type, we suggest using a shampoo for colour treated hair in between washes for any yellow or brassy tones.

Why do your products contain preservatives?

We include preservatives in our products to avoid bacterial and fungal contamination. The growth of these microbes may lead to spoilage of the product, but more importantly, may expose the user to potential infections, especially those with compromised immune systems. The preservatives we use are included in the smallest amounts possible and we only use preservatives that have been assessed and approved for use in Cosmetic and Personal Care products, following TGA/EU Cosmetic Directive guidelines. We regularly review our preservatives to ensure that any new information that becomes available is considered, and that we are using the most appropriate preservatives available for our products.

Are My Soda products gluten free?

We do not add any wheat products to the My Soda Shampoos and Conditioners. However, it is not manufactured specifically as an allergen free product. Therefore, we do not actively exclude them and there may be small amounts in some raw materials or used elsewhere in the factory that could come in contact with the product.

Are your products safe for my septic system?

All our products are suitable for septic systems when used under normal conditions. That is, they shouldn’t be disposed of undiluted into a septic system as large amounts of any detergent could cause damage.

Is the shampoo & conditioner safe for Keratin treated hair?

As our products have not been tested on Keratin treated hair, we would suggest contacting your hairdresser or Keratin treatment supplier before use. Please visit our website for our products ingredients www.mysoda.com.au

Do your products contain SLS?

Our products contain sodium coco sulfate, which is derived from Coconut Oil and includes some SLS. This ingredient is approved for use in personal care products, and is commonly used in shampoo to enhance the cleansing effect of the hair, where oil and dirt build up is common.

Is the fragrance in your products natural or synthetic?

We use a combination of natural and synthetic ingredients.

Is My Soda curly girl approved?

We have not been officially curly girl approved; however, we’ve had many customers share their amazing feedback on our social media pages about how it works wonders on their curls.

Is My Soda safe to use on hair extensions?

Our Smooth range is suitable for hair extensions, however due to our increased conditioning effect, our Hydrate range may cause the hair tresses to be a little heavy. In regards to our moisture boost recovery hair mask this should be applied to damp hair, from mid-length to ends and not where the hair extensions are attached. Therefore when used as directed this product is also suitable for the tresses on your extensions.

Is My Soda available in New Zealand?

Currently our Hydrate and Smooth Shampoo & Conditioner 350mL bottles are available in selected New World Supermarkets.